Privacy Policy - Amend Rehab

Privacy Policy

At Amend Rehab, we are committed to protecting the privacy and security of your personal and health information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and relevant state legislation. This consent form explains how we collect, use, disclose, and protect your information.

Collection of Information

We collect information that is necessary for providing optimal services, including your name, contact details, health history, and other relevant medical information. Information may be collected directly from you, your family, support coordinators, or other healthcare providers.

Use and Disclosure

Use and Disclosure Your information is used solely for the purpose of providing you with high-quality health care services. This includes diagnosis, treatment planning, service delivery, and for administrative purposes such as billing and appointment scheduling. Your files will also be accessible by our internal staff. We may share relevant information with other healthcare professionals, such as doctors, specialists, and allied health providers, to coordinate your care. We may also disclose information to your family members, carers, legal guardians, or others involved in your care. You have the right to restrict the sharing of your information. If you prefer that we do not share your information with certain parties, it is imperative that you inform us explicitly. In this case, please specify any authorised parties with whom you consent for us to share your information.

Storage and Protection

Your information is stored securely and protected against unauthorised access, use, or disclosure. We will adhere strictly to confidentiality and security protocols, ensuring your medical information remains protected before, during, and after our provision of care.

Access and Correction

You have the right to access the information we hold about you and to request corrections if necessary. Please contact us if you wish to view or correct your personal information.

Complaints

If you have any concerns about how we handle your information, please contact us directly. If your concerns are not resolved satisfactorily, you may contact the Office of the Australian Information Commissioner.